Get all preschool subjects in one app!
Get all preschool subjects in one app!
Got questions? Discover the answers to frequently asked questions below, or get in touch with our support team for further assistance.
You can contact us via the Support section in our apps or by email (feedback@bini.games and support@eruditoplus.com)
We always make sure to reply as fast as possible, so you can expect to hear back on the same business day. However our team wonโt be able to get back to you during the off-hours, weekends and national holidays. You will receive an automated reply if your letter finds us outside of our usual business hours.
We aspire to make our games accessible to children globally, but expanding to additional countries with new language versions is a considerable effort that our current resources may not support. However, we value your input and encourage you to share your language suggestions through email. We will definitely consider your request as we plan future expansions |
A huge team of artists, designers and programmers are working on creating our apps. It requires a lot of time and resources. Advertising is our way of paying for the work of our app-building team. If ads bother you, you can always subscribe and support our project in this way.
For Bini Games apps you can use the following links:
โ Google Play
โ App Store
For Wow Kids apps:
โ Google Play
โ App Store
We promote our other educational applications as a recommendation for the full development of your child. After installing any of them, the suggestion will no longer be displayed in this application. We believe that different games will help your kid explore all of his or her abilities. |
To check the prices, simply tap Buy in the app menu. The price is quoted in the currency of the country youโre currently in. Donโt worry about being charged accidentally. You will only be charged after you select a card or other payment method and confirm your purchase.
Please note that refunds and all financial matters are handled by the store where you purchased the app. We suggest reaching out to the storeโs support team to submit a refund request. Additionally, if you have any suggestions on how we can improve our app to better serve your needs, we welcome your feedback. We value your input and would like to keep you as a satisfied user. For more information on refund policies please refer to these pages:
App Store
Google Play
We apologize for any inconvenience regarding the unexpected charge during your trial period. As the game developers, we do not have the capability to withdraw funds from customer cards, nor can we process refunds directly. For assistance with your refund, please reach out to the app storeโs support team where you subscribed. They manage all financial transactions and will be able to address this issue for you.
We understand your concern about the unintended purchase made by your child. Unfortunately, as developers, we do not have access to your store account and are unable to cancel purchases or subscriptions on your behalf. To cancel the subscription or request a refund, please visit the account settings of the app store where the purchase was made.
We do implement parental controls in our apps to help prevent accidental purchases. However, it remains crucial for users to monitor their childโs activity on devices that have active bank cards connected for payments. Please take advantage of the parental control options provided by your deviceโs operating system to further safeguard against unintended purchases.
You can control and modify your subscriptions via the store account settings. Please find detailed instructions using the links below.
If youโre experiencing issues with the app, here are some steps you can try:
1. Restart the app: ัlose the app completely and then reopen it.
2. Check for updates: make sure the app is updated to the latest version available in the App Store or Google Play.
3. Clear cache: if possible, clear the appโs cache in your device settings.
4. Reinstall the app: uninstall the app, restart your device, and then reinstall it from the App Store or Google Play.
5. Free up space: ensure your device has enough storage space available.
First, check if the Silent/DND mode is activated on your device and disable it. If this doesnโt help, you can try the following recommendations:
For iOS devices: please go to your system settings and toggle the switch from โSound Lockโ to โScreen Lockโ and back. Then, check if the sound is working. Also, try pressing the sound button inside the app.
For Android devices: make sure that the media volume is turned up in your system settings. Then, press the sound button inside the app to see if that resolves the issue.
If youโre having trouble making a purchase in the app, please try the following steps:
1. Ensure that your bank card has a sufficient spending limit and that the cardโs currency matches the currency displayed in the app.
2. Try making the purchase with a different card or payment method.
3. Check if you have been able to make purchases in other apps recently. If the issue is only occurring in our app, it may be related to device settings or banking restrictions.
4. Try rotating your device 180 degrees and attempt the purchase again
lease try deleting the app, clearing cache and residual app data, restarting your device, and installing the game again. Depending on the operating system of your device you may need to use the โRestore Purchaseโ button in the app (for iOS devices) to unlock paid content. If these steps didnโt help to resolve the issue, please contact us by email and attach your payment receipt along with the detailed description of your problem.
Using your store account settings verify that your purchase is still valid as some of the products have limited time of use. If the purchase is valid, please try deleting the app, clearing cache and residual app data, restarting your device and installing the game again. Depending on the operating system of your device, you may need to use the โRestore Purchaseโ button in the app (for iOS devices) to unlock paid content. If these steps didnโt help to resolve the issue, please contact us by email and attach your payment receipt along with the detailed description of your problem.
Full version can be unlocked on several devices if you are logged in with the same App Store or Google Play account, that was used for purchasing the game. For iOS devices, you may need to use the โRestore Purchaseโ feature within the app.
Unfortunately, due to the store restrictions, you cannot use family sharing to access paid content on multiple devices with different store accounts.
It is possible, however, to reinstall the purchased game from one device to another. In this case, you should remove the app from the first device and restart the device, then login to your store account used for purchasing the game on the second device. Establish a stable Internet connection, install the app, and verify access to the paid content. Even if you change the store account on this device afterward, the unlocked content should remain available.
It is not possible to use the application on a device with a different operating system, as the games for Android and iOS are developed using different technologies, which makes them incompatible for another operating system.
All financial transactions are handled by the store (Google Play, App Store etc.) and you can contact their support team to learn more about the available payment options. Please check the links below or contact your storeโs support team.
โ App Store
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